FREQUENTLY ASKED QUESTIONS

Here we answer the most frequently asked questions by buyers. Remember that the information regarding orders and their status, as well as the products or services offered by each store, is provided by the store itself. Therefore, although we can help facilitate communication between buyer and seller through the platform, for the sake of understanding it is preferable that communication is fluid between you (how to contact the seller).

We try to make your experience as simple as possible, so it is not necessary for you to register before making your purchase or reservation. However, you can also register on the platform by following these simple steps. Of course, if you have any other questions or concerns regarding the operation of the platform, the purchasing process, or the management of your account, please feel free to contact us whenever necessary.

How to contact customer service?

Our business hours are Monday to Friday from 09:00h to 21:00h and Saturdays from 10:00h to 15:00h. You can contact our Customer Service team in multiple ways.

How can I make purchases?

When shopping to find what you want, type the name of what you want in the platform's search engine and enter the stores that best suit your needs. Click on the reference to have more information about the product. When you want to look for something specific in a store, you can search by typing it in the store's own search engine.

After choosing the product you want, click on "Buy". You can continue shopping and the item you just selected will remain in your basket. Repeat this process to add all the products you want to your basket.

If you have decided to go directly to the store to pick up the products, click on I will pick up the products myself.

Whether you are going to pick up the order or prefer it to arrive at a specific address, click on “Shipping details” and enter the address. 

To indicate the payment method, select “Summary and payment”. You can also leave a message to the store with instructions for picking up the order in store or having it delivered. To place the order, click on “Confirm purchase”.

 If after making the purchase you want to modify something, you can contact the business directly. 

How can you make reservations?

To find what you want, type the name of what you want in the platform's search engine and enter the stores that best suit your needs. When you want to search for something specific within a store, you can perform the search by typing the name of the service in the store's own search engine.

Then click on “Book”. Fill in the information provided so that the business can contact you and confirm your reservation. If after making your reservation you want to cancel it or change the date/time, please contact the business directly..

How can I pay for my purchases?

The platform allows payment by PayPal, bank transfer, credit card (through a secure payment gateway) and payment in hand. The data you provide is protected at all times thanks to our secure server. Your information is fully protected at all times. Your purchases are safe.

You can decide the payment method as long as the store establishes it, since sometimes the store will only have one payment method. You can see the information about the payment that the store accepts for a product by clicking on the reference.

Can I change the shipping address when I make a purchase?

When you make a purchase, you are contacting the seller directly. That is why we recommend that you contact the seller directly to modify anything related to your order. . 

Where can I see my purchases?

Click on My Account >> My Purchases.

In this section you have details about the date, amount and status of the purchase. The store where the purchase was made is also indicated. If you click on “View details”, you will access comprehensive information about the order. 

How can I contact the seller?

If you have questions about a product/service or problems with a purchase, the first thing you should do is contact the seller directly. He is the one who is responsible for sending his own items and establishing his own refund and return policies. To contact the seller you only have to go to his showcase and at the top of the page click on CONTACT, there you will find a telephone number where he will help you. 

How do I locate him? the products/services that interest me?

If you want to search for products or services that interest you, keep in mind that the platform allows you to search by terms, for example 'oil'. You can also filter by sector, for example 'Food', by category 'Oil' and by subcategory 'Extra Virgin Olive Oil'. You can also add characteristics such as 'organic'. The products are sorted giving priority to the latest. 

Have you forgotten your password?

If you have forgotten your account password, click on “Have you forgotten your password?”. You will be redirected to a new page where you will have to enter your email and then click the send button. This way, an email will be sent to the account you entered. Check the email you receive to find out how to reset a new password.

What do I do if I have a problem?

If you have any problems with a purchase made through our platform that the seller has not resolved or you have had any incident related to the use of our platform or access to your account, we are at your disposal to help you. We will try to offer you a quick and satisfactory solution to the extent possible.

 

If you feel that we have not dealt with a complaint you have made, you can use the European Union's online dispute resolution platform. The online dispute resolution platform for consumer matters is an official website managed by the European Commission to help consumers and businesses resolve their disputes without going to court. You can find more information and access the platform through the following link:  http://ec.europa.eu/consumers/odr

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