EN
Contact the merchant
You already know that we can help you with queries or doubts related to the platform or the process of purchasing and managing the account. However, when making a direct purchase from the seller, the information in relation to the orders and their status, as well as the products or services offered by each store, is provided by the store itself. Therefore, when you have questions about a product / service or problems with a purchase, the first thing you should do is contact the seller directly. He is the one in charge of shipping his own items and setting his own refund and return policies.
To get in touch with the seller, you just have to go to their shop window and at the top of the page click on CONTACT.
From there, you will be directed to the contact information (the person in charge of the business and their contact telephone number).
If you prefer, and the location of the business is close to you, you can go to the physical store, since you can also find the address, with a map detailing its exact location.
In addition, we remind you that you are making a direct purchase on the platform. The information in relation to orders and their status, as well as the products or services offered by each store, is provided by the store itself. Therefore, although we can help facilitate communication between buyer and seller, it is preferable for a good understanding that communication is fluid between you. Of course, if there is any other type of query or doubt related to the platform itself or the process of purchasing and managing the account, do not hesitate to contact us as necessary.
To access the seller's website from the shop window, all you have to do is click on the seller's name under the product / service you are interested in:
